JABAR EKSPRES – PT Bank Negara Indonesia Tbk (BNI) was named the best KBMI IV bank in providing a positive experience to customers by the Center for Customer Satisfaction & Loyalty (Carre-CCSL) & Marketing Magazine.
The CCSL survey ranked BNI first with an ESEI score of 91.035, with Grade Exceptional (more than excellent), for BNI’s success in providing positive service experience to its customers.
In conducting the survey, CCSL used three customer experience-based measurement parameters namely Sense Index, Mood Index, and Solution Index where overall BNI had a good score in 2023.
BNI Network & Service Director, Ronny Venir said, this achievement is BNI’s commitment in providing the best service and digital solutions to all customers which will positively correlate with customer satisfaction and loyalty.
BNI will continue to maximize services with the support of reliable IT infrastructure and expand synergies with various ecosystems to increase the interest and loyalty of the Indonesian people in transactions.
“This is one of BNI’s efforts to provide convenience and speed of service to customers which will have a direct impact on increasing transaction volume and company business growth. Of course, our main goal is to create customer satisfaction, loyalty and attachment,” he said in an official statement on Wednesday (5/10).
In addition, said Ronny, BNI will also continue to facilitate customer business transactions through its three champion products, namely BNIDirect, API Open Banking, and BNI Mobile Banking.
BNI Direct comes as an integrated solution for payment management, collection management, liquidity management, and value chain management services to facilitate transactions and business, especially for corporate customers.
While API Open Banking is here to make it easier for businesses to develop their digital business, and BNI Mobile Banking is the mainstay of individual and corporate customers in transacting without place restrictions and time lags. To improve customer experience, BNI has also carried out digital transformation in stages.
