Furthermore, Customer Behavior Analytics is used to find out customer or traveler preferences in commercial aspects, for example what tenants customers often visit while at the airport.
Thus, it is hoped that travelers can increasingly feel a seamless journey experience at Soekarno-Hatta Airport.
“Travelers can find everything according to their preferences. Starting from services, commercial tenants, and existing facilities, “he said.
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He said that the improvement of services and facilities had an impact on more efficient operations and improved business performance.
The implementation of advanced data analytics and AI for data driven decisions will also collaborate with renowned partners in the field of information technology.
Through collaboration, there will be a bridging process between the advanced data analytics industry and the national airport sector, then strengthening the network (channeling) between the two industries, as well as accelerating the implementation (accelerating) in the application of information technology in the airport sector.
Awaluddin hopes that AP II’s efforts in involving advanced data analytics and AI will contribute to increasing the competitiveness of the national airport sector.
“We continuously make Soekarno-Hatta Airport more competitive in the Asean region, where we also hope to increase the competitiveness of the national airport sector,” he concluded.